Returns & Replacement Policy

FABRIKX follows a replacement-based policy for eligible FABRIKX Originals.

Replacement Window

Customers may request a replacement within 7 days of delivery for eligible issues.

Eligible issues include:

1. Product Arrived Damaged

If the product arrives damaged, the customer must contact us within 7 days of delivery.

Clear photographs/videos of the package and product may be requested.

2. Product Defect

If the product has a manufacturing, printing or other genuine product defect, the customer may request a replacement.

3. Wrong Product

If FABRIKX sends the wrong product, size, colour or design, the customer may request a replacement.

4. Size Issue

Size replacement may be requested within 7 days, subject to:

● Product availability
● Product being unused
● Product being unwashed
● Original tags/packaging being retained where applicable
● Product being in original condition

Customers should check the size guide before placing an order.

Conditions for Replacement

Products must generally be:

● Unused
● Unwashed
● Unworn
● Free from stains, odours or contamination caused after delivery
● In original condition
● Returned with original tags/packaging where applicable

FABRIKX may request photographs/videos to verify the issue before approving a replacement.

Items That May Not Qualify

Replacement requests may not be accepted for:

● Normal wear and tear
● Damage caused after delivery by the customer
● Improper washing or care
● Stains, marks or contamination caused by the customer
● Altered products
● Products returned outside the applicable replacement period
● Change of mind, where no eligible defect or issue exists